Privacy Policy | Our Sweet Retreat

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit an inquiry, or make a reservation through our direct booking platform.

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide when you:

Submit a booking inquiry
Complete a reservation
Sign up for emails or promotions
Contact us through forms, email, phone, or messaging platforms

This information may include:

Name
Email address
Phone number
Billing address
Payment information
Guest details
Stay preferences or special requests

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data through cookies and analytics tools.

HOW WE USE YOUR INFORMATION

We use your information to:

Process and manage reservations
Communicate with you about your stay
Provide guest support and respond to inquiries
Send booking confirmations and important updates
Improve our website and guest experience
Comply with legal obligations
Send occasional promotional or marketing communications (you may opt out at any time)

PAYMENT INFORMATION

Payment transactions may be processed through secure third-party payment providers. We do not store full credit card information on our servers.

SHARING OF INFORMATION

We do not sell or rent your personal information. We may share information with trusted third-party service providers only when necessary to operate our business and provide services, including:

Payment processors
Property management software providers
Cleaning and maintenance coordination
Marketing and analytics platforms
Legal or governmental authorities when required by law

COOKIES & ANALYSIS

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and personalize user experience. You may disable cookies through your browser settings, though some website features may not function properly.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

THIRD PARTY LINKS

This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of use of your data.

To make a privacy-related request, please contact us using the information below.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:

Our Sweet Retreat
info@oursweetretreat.net